Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectations and contribute to efficient sales operations.

Key Responsibilities

*  Provide consultation to customers regarding the setting of floor prices prior to every sale and educate dealers if needed to MMR. This will guarantee the success of a dealer's in-lane and online offerings and ensure Manheim sets realistic dealer expectations on selling cars. *  Represents the Dealer Sales Lane at the location on sale days -promotes services such as Manheim Certified, accepts and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block works "IF" counter, up-sells products, and services, etc. *  Works with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re-ran if needed. *  Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and maintain a high level of customer service. *  Works directly with customers onsite, via email and phone to ensure expectations are met and service issues are resolved. *  Champions all sale day preparations (pre/post activities) related to in-lane and online sales. *  Maximize the number of transactions on OVE. Promote all listings onsite and offsite. *  Maximize our 2nd chance sales. *  Visit dealers in person 2 days per week to strengthen our relationships with them from an inside the gate perspective. *  Mentor other DSC's based on information gathered from visiting dealerships. *  Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com, and on other Manheim services and products. Provide assistance and training in usage. *  Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. *  Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary. *  Develop and strengthen relationships with dealers over the phone, online, and at the auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services. *  Serve as initial contact for buyers and sellers. *  Load inventory for dealers including no sales, transfer inventory from Auto Trader/others, and vehicles with condition reports. *  Review vehicles in the sale line up, locate missing vehicles and work with an account representative to ensure vehicles are ready for sale. *  Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs). *  Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction, and service levels. *  Reviews vehicles in sales line-up, locate missing vehicles and works with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check). *  Coordinates with Recon shops to ensure that repairs are completed promptly *  Works closely with vehicle check-in and lot operations... For full info follow application link.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or ment al disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.