This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6484223

Job Overview:

\ The primary role of theTucson Family Support Specialistwill be to provide hands-on caring and compassionate help for parents to access services, navigate systems, and coordinate care among different providers. Part of this role involves staying informed about services and programs that are available to families throughout the community, in order to maximize access to care and minimize stress and barriers for parents.

Care Coordination

• Support intake processes across departments
• Obtain permissions and communicate with an individual clients health care network
• Communicate with clients and staff to provide high quality care coordination and resolve challenges efficiently and effectively
• Participate in follow-up processes to ensure support from AZA United
• Track activities and report back to the appropriate departments to facilitate any necessary support
• Update and maintain electronic databases
• Attend meetings to support families when appropriate (ie. DDD meetings, CFT meetings, etc.)

Family Support

• Be the first point of contact for families that contact the organization
• Respond quickly, efficiently and professionally to all communications
• Educate families on available funding sources and services, both internally and externally
• Broker contact with points of intake, both internally and externally
• Provide emotional support and perspective for families experiencing stressful circumstances related to services and the care of their child(ren)

Stay Informed

• Attend internal programmatic and operations meetings and external systems of care meetings
• Attend relevant case management meetings for our clients
• Attend community events and collect resources for the organization and families
• Function as in-house expert for staff to answer questions and disseminate information as needed about our programs, service delivery systems, and other community resources for families