Key Responsibilities

• Fully demonstrates in-depth knowledge and experience by leading discussion on training program improvement and effectivenessAble to customize and tailor training content and approach to different audiencesAssigned as a resource for colleagues with less experience to coach others on matching appropriate training modes.Works independently, receives guidance in only moderately complex situations.

• Lead initiatives to incorporate lessons learned from previous customer escalation actionsCoach others on how to perform corrective action activitiesTake full ownership of the issue and its resolution Lead conversations with the customer about issue resolutionProactively communicate issue and resolution status to the customer

• Support and advise others in their efforts to develop and measure KPIsCoach junior team members to facilitate quality reviews with the Field Service Organization and the Account Team

• Help others drive closure on field issuesCoach others on how to prevent escalationsLeverage experience to drive closure on complex field issuesEscalate unusual findings that could have an impact on other areas

• Lead QMS reviewCoach others on how to manage QMS reviews and ISO auditsInfluence others when QMS variations are requested

• Lead the 8D/APS process for solving complex quality issuesUse APS skills extensively; regularly share lessons learned with cross-functional groupsLead the AMAT team that participates in the customer auditProactively identify potential problem areas in advance of the auditCoach others on which technology to use to execute the audit

• Take a part of the tecnichal Triage activity for grouping High Volume ProblemVerification of problem solving solution in the field ould have an impact on other areas

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Relocation Eligible:

No

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.