Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Head of Postal Compliance and Operations

What does a successful Head of Postal Compliance and Operations do?

Reporting to the Chief Operations Officer for Issuer Solutions, the Head of Postal Compliance and Operations will oversee presort compliance and operations within the Output Solutions business. This includes leadership for department operations and ensuring efficient mail processing while strictly adhering to all postal regulations, guidelines, and compliance standards. You will establish and maintain a culture of compliance while driving continuous improvement in our operations leveraging your expertise to contribute to the organization’s growth and success.

What you will do:

• Stay up to date on all relevant postal regulations, guidelines, and compliance requirements providing guidance to leadership and staff accordingly.

• Develop policies and procedures to ensure strict postal compliance. Conduct audits and inspections to verify adherence and coordinate with regulatory agencies and internal departments to address any compliance-related issues.

• Develop quality assurance protocols and conduct regular checks and inspections to guarantee compliance with postal and organizational standards.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Develop metrics and performance indicators to measure presort operational effectiveness and efficiency.

• Generate regular reports highlighting trends, areas for improvement, compliance status and billing audits.

• Act as the subject matter expert on all related new business proposals, providing analysis to assist in winning new opportunities.

• Lead and manage a team providing guidance, support, and development opportunities.

What you will need to have:

• Bachelor’s degree in a relevant field, such as Business Administration or Operations Management or equivalent work and/or military experience.

• 10+ years of either compliance or postal operations experience, equipped with extensive expertise in postal regulations, guidelines, and compliance standards.

• 5+ years of experience in a leadership role with excellent leadership and team-building capabilities and a proven track record of managing and developing high-performing teams.

What would be great to have:

• Proven track record of successfully managing high-volume operations and delivering on large volumes.

• Strong understanding of compliance frameworks, quality programs, and best practices.

• Proven ability to effectively manage third-party contracts and vendor relationships, including contract negotiations.

• Exhibit a proven ability to comprehend complex business and technical concepts and make informed and balanced judgments when faced with trade-offs.

• Proven leadership skills and business acumen with the ability to influence others through collaborative efforts.

This role is not eligible to be performed in Colorado, California, Hawaii, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.