Job Posting:

“Together We Build Better” – for over 50 years, Ferguson Bath, Kitchen & Lighting Galleries have been a trusted partner to homeowners, designers, builders, and architects alike. Our curated, design focused Showrooms give our clients a place to see their vision come to life. We believe that designing and building your dream home should be a simple experience. Our Showrooms seek to inspire our clients and guide them to the products that will create the home of their dreams.

We are seeking the right candidate for our Showroom Customer Coordinator role at our Santa Rosa location. Showroom Coordinators are the face of our showroom business and are responsible for providing a warm welcome to our clients and ensuring that the showroom sales floor runs smoothly, fairly and efficiently. We are seeking a charismatic team player with a background in hospitality and/or customer service. Passion around interior design is preferred, but not required. Our ideal candidate will be a customer advocate that is passionate about both customer service and experience, is highly organized and most importantly, will always have a positive attitude. The construction industry moves fast, so we are eager to find a candidate that thrives in a fast-paced, ever-changing work environment and is eager to help our team to achieve and surpass the goals that are given to them.

We are a people first culture and we put our associates & customers at the center of everything we do. We aim to add value to our customer’s complex projects and our clients trust us to provide solutions to complicated problems. Our corporate values guide our actions and decisions, focused on an approach of integrity, honesty, loyalty, and corporate responsibility. We empower our teams and encourage them to become the best versions of themselves. We create a culture where associates feel valued, heard, motivated, and inspired. Every day our teams bring life to our goals and help us to reimagine what home really looks like.

Schedule: Monday - Friday 8:30am-5pm, rotating Saturdays

Pay starts at $21-24 per hour and can pay higher based on experience.

Responsibilities:

• Greet and welcome customers to the showroom.

• Qualify customers and learn more about their projects, specifically what they are looking for and how they heard about us.

• Manage the sales team rotation and ensure that customers are evenly distributed throughout the day.

• Manage the Showroom Calendar and appointment bookings.

• Manage lunch schedule and remind sales consultants to go to lunch on time.

• Manage showroom pricing labels and keep all pricing up to date.

• Administrative tasks and projects such as invoicing and paperwork management.

• Continually improve customer service skills and product knowledge to promote a professional image in the showroom.

Qualifications:

• A strong sales presence and amazing interpersonal skills

• Team player who is eager to work together as one cohesive unit

• Problem solving, leadership and listening skills

• Organizational and time management skills

• The ability to deal with a vast array of customers with varying levels of product knowledge.

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.

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Pay Range:

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$15.00 - $31.74

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.