The Customer Quality associate acts as a main customer contact for quality defects.

Responsibilities

• Engages in investigations of quality defects, using problem solving tools.
• Customer trouble report resolution
• Organize and hold countermeasure meetings as necessary
• Manage in house trouble reports
• Interact with supplier quality and engineering to resolve customer quality issues

Skills

• Adept understanding of gauging and blueprints (GDandT)
• PPAP and SPC experience
• PFMEA/Control Plan basic knowledge
• Data analysis - Minitab experience or similar
• Ability to continue to grow and develop skills
• MS Office proficiency
• Ability to interpret and present data in meetings
• Advanced organizational skills with the ability to handle multiple assignments
• Strong communication skills and ability to work in team environment

Requirements:

• Must be 18 years of age
• Associates or bachelors degree preferred, or relevant experience
• 4+ years in manufacturing environment required
• Previous experience in quality role preferred
• Prior experience with Microsoft Suite and ERP software preferred
• Communication, teamwork, cooperation

Schedule:

• 1st shift
• Monday-Friday
• 8 hour shift
• Overtime as required

Starting Wage and Benefits:

• Competitive starting wage
• Weekly perfect attendance bonus
• Annual Bonuses
• Personal Time: 80 hours/year with opportunity to earn additional; unused time paid out
• Generous Paid Time Off Schedule
• Affordable Medical Insurance
• Vision, Dental, Life, Disability Insurance, Identity, Legal, Auto, Home, and Pet Insurance options available.
• 401(k) with Company Match
• Employee Assistance Program
• Uniform Allowance