The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Main Responsibilities & Tasks:

Provide service and customer support during field and inhouse visits or dispatches

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Ensure the timely and correct documentation of processes

Operate vehicle in a safely manner and use field automation systems

Follow all company's filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations / briefings

Contact customers concerning processes of the customer file

Build positive relationships with customers

Qualification & Skills:

Technical degree in Electronics, Electrical, Instrumentation & Control or similar

Minimum 2 years of proven field service experience

Ability to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and to adapt to changing work schedules

High customer orientation

Team spirit

Familiarity with mobile tools and applications

Good command of spoken and written English

See above - will be finalized by Recruiter

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers

to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.

Here you will find the best application tips from our HR team.

Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .

In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .

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