JOB REQUIREMENTS: Daytime Call Taker (Customer Service Rep) - 5791 Responsibilities * Answer, screen, and direct calls for entire company * Distinguish the need for emergency transportation * Pre-arrange transport for facilities while determining the level of care needed for the patients * Arrange specialty and critical care transportation * Provide information and assistance for customer service inquires as needed * Communicate with multiple departments and EMS personal * Provide supportive information to customers to assist them in arranging appropriate transport * Develop effective solutions for customer service issues * Direct calls to Flight desk as appropriate * Other duties as assigned Superior Air-Ground Ambulance Service of Wisconsin, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications * Pleasant, professional phone manner * Detail oriented * Typing skills of 30 wpm or better * Ability to excel in high-stress environment * Adapt to frequently changing policies * Ability to learn policies and procedures for facilities and recognizing when to apply them. * Medical background a plus * EMD certification will be required within 1 year of employment ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=07d0173199ef1230799a5fd1e5f45582 Other: Applicants ONLY to apply via URL link provided!