Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

What you do as a Site Reliability Engineer?

Key Responsibilities

• Write and deploy code for Non-Functional / Functional requirements.

• Collaborate closely with development and business teams.

• Partner with extended site reliability teams and service assurance teams to address upstream and downstream events.

• Proficient at handling and resolving Incidents and Events.

• Drive Problem resolution and build user stories.

• Debug defects as well as develop dashboards using modern monitoring tools (e.g. Dynatrace, Splunk) to enable reduction in detection time.

• Effectively lead a bridge and escalate as part of a larger incident management process.

• Function as member of a DevOps Team following the agile practice to provide design inputs and operational standard methodologies.

• Provides monitoring of key application performance and capacity constraints to mitigate potential incidents before they impact the customer.

• Conduct data mining/analysis activities to provide meaningful insights to support issue identification, resolution, etc.

• Monitor and measure accuracy of inbound data feeds, data conditioning processes and work with Engineering leaders to identify and drive resolution of quality gaps.

Minimum Qualifications

• Bachelor’s Degree in computer science, computer science engineering or related technical experience. 4 to 5 years of dynamic experience in software engineering a plus.

• Experience with identifying application/infrastructure risks and mitigation strategy and the ability to work with a team to ensure risks are mitigated.

• Experience with debugging techniques for root cause analysis of issues.

• ITIL® working knowledge: Event, Incident, Release, Problem and Knowledge Management.

• Experience in one or more of the following: programming languages (Java, React, NodeJS, Python, Ansible) networking, Linux/Windows, Pega, middleware, databases, cloud.

Leadership Skills

• Effectively communicate to business and leadership on restoration.

• Demonstrate the ability to collaborate and contribute to established goals.

• Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking.

• Bachelor’s Degree in computer science, computer science engineering or related technical experience. 4 to 5 years of dynamic experience in software engineering a plus.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Karnataka-Bengaluru Urban

Other Locations: India-India-Bangalore

Schedule Full-time

Req ID: 24005363