ITT Corporation Field Service Specialist - Engineer / Technician* in Houston, Texas
Field Service Technician
We areactively searching for a Field Service Technician experiencedwith servicing all types of pumps and rotating equipment to provide thefollowing services: installation, commissioning, startup, pump/system troubleshooting,vibration analysis, testing, field repairs and training. Our excellentreputation is built on the foundation of our core values: Respect,Responsibility, Integrity, Safety, Quality and Customer Satisfaction. Preferredcandidates should reside within the Texas, Louisiana Gulf Coast ofthe USA. If you have these skills and live these values, come joinus!
PURPOSE OF POSITION:
Provideexceptional customer support during delivery of startup services, fieldtesting, field repairs, and customer training. Responsible to establish andmaintain a strong relationship with our customers by acting as a trustedadvisor and resource during on site activities. Work closely with PRO ServiceCenters, Sales Engineers, and customers to deliver services and solutions.Report potential business opportunities. Maintain compliance with allestablished Environmental, Safety & Health policies and procedures. Must bepassionate about providing outstanding customer service and delivering results.
· Providein-field technical support in all aspects of the installation, commissioning,start-up, vibration testing, functional and performance testing, training, andtroubleshooting on pumps and related rotating equipment.
· Completeon-site inspections and repairs of pumps and related rotating equipmentutilizing company service truck.
· Conducton-site safety meetings as required by the Customer and Goulds Pumps.
· Supervise/coordinatesub-contractors and customer personnel as required.
· Completeformal technical field reports, time sheets, JSAs, and expense reports for eachfield assignment.
· Providedaily communication to the Field Service Manager/Sales Associate on any issuesthat arise on site.
· Providetechnical solutions to problematic pump/systems issues.
· Providesupport to factory warranty engineers by investigating and resolving pumpproduct issues in the field.
· Otherduties as assigned.
Thephysical requirements described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.
You will be in the field for this role, at our customers various locations,covering such industries as [oil & gas operations, mining, pulp & paperprocessing, and water treatment]. While performing the duties ofthis job, the employee is frequently required to stand; walk; sit; use hands tofinger, handle, or feel; reach with hands and arms; climb or balance; stoop,kneel, crouch, or crawl; talk or hear; and smell. The employee mustoccasionally lift and/or move up to 50 pounds. Specific vision abilitiesrequired by this job include close vision, distance vision, color vision,peripheral vision, depth perception, and ability to adjust focus. Must be able to wear personal protective equipment - as required by PPEAssessment. Employee must also be able to travel both nationally andinternationally.
ITT Goulds Pumps
“ITT Inc. is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law.”
Minimum Education Requirements:
High School or Equivalent
Paid Relocation Available?:
Percent of Travel Required:
51 - 75%
Field Service Specialist - Engineer / Technician*
Skills and Experience:
EXPERIENCE / EDUCATION:
School Diploma or GED/Equivalent - Required
Engineering Degree - Preferred
5years of experience in a rotating equipment installation, startup and
as a Rotating Equipment Engineer / Technician experience - Preferred
to demonstrate considerable mechanical ability at a very high level - Required
experience in the repairs of multiple pumps regardless of manufacture and/or
computer skills including use of MS Outlook, Word and Excel.
training, coaching, directing and supervising. normal">
to work with minimum supervision
background:white">NOTE: This position requires extensive travel within the USA
with occasional international travel. Preferred candidates should reside within
the Texas, Louisiana Gulf Coast of the USA.
background:white">This position requires visibility to US export-controlled
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"Times New Roman";background:white">ITT PRO Services’ Field Service engineers
and technicians are experienced with servicing all
types of pumps and rotating equipment. Customers
utilize Field Services for installation & commissioning, troubleshooting,
and field repairs of pumps, pumping systems and other pieces of rotating
equipment. PRO Services Field engineers
and technicians utilize state-of-the-art techniques and equipment to provide
the highest level of service in the industry.
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