JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. What\'s the role? Direct and manage the operations of a Disability Claims team(s) through recruitment, selection, training, development, retention, motivation and salary administration. Oversee/coordinate divisional workflow, and the review, analysis, approval, payment and servicing of contestable and non-contestable Disability Income and Waiver of Premium claims. Monitor/maintain and create productivity and quality standards as outlined in the Departmental Operating Plan. Participate/manage projects and/or workflow design efforts as required. Primary duties and responsibilities: Direct and monitor the activities of the area to ensure optimum efficiency, effectiveness and quality by formulating and overseeing business unit goals, budgets, operating policies and procedures. Integrate triaging/restaging efforts within and among all units through proactive recommendations and implementation of employee skills, processes (workflow and sequencing of activity), organization structure (roles, responsibilities and job design) and information flow in response to changing business priorities/needs or to improve the efficiency and effectiveness of the business unit area. Includes enhancement of workforce management and implementation of change management programs. Ensure appropriate evaluation, accurate payment and professional service in handling disability insurance claims in accordance with the relevant contracts and NM claim philosophy. Develop plans and coordinate resources to achieve service, production, and performance goals. Keen focus and understanding of running the business. Oversee all people management activities including directing, monitoring and evaluating day-to-day workflow/quality, assessing and maintaining performance standards and measures, hiring, retention, performance management and career development of staff. Coordinate and implement new guidelines, practices and procedures to seek work effectiveness. Proactively evaluate opportunities that impact the work area and team, including employee engagement, client servicing opportunities and workflow efficiencies. Proactively lead efforts to manage cultural and process/procedural change across the department. Manage financial resources to include planning/budgeting. Bring your best! What this role needs: Bachelor\'s degree and/or equivalent combination of education and progressively responsible work experience. Five or more years experience in a leadership capacity (combination of project management and/or people management experience), preferably including 2 years of NM experience within Insurance Operations. Proven leadership skills, working with diverse teams in an operational environment where effective supervision and coaching were... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/410C3E080BED4920 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.