Position Summary:

The Member Support Specialist provides service and support to Girl Scout members. The Member Support Specialist is responsible for retaining girl and adult membership in assigned geographic areas by providing excellent customer service and support.

Key Responsibilities:

• Provides ongoing support to members in assigned geographic area.
• Answers, problem-solves, manages and responds appropriately to all inquiries via phone, email, and in-person.
• Works collaboratively to ensure the effective support of parents and troop volunteers
• Provides first-level conflict resolution
• Optimizes the use of technology, including Salesforce, and web-based video conferencing to provide support to members
• Utilizes data analysis software to track, organize and analyze membership information
• Supports overall customer support plan by providing assistance for customers via retail curbside as assigned

• Other duties as assigned

   

Position Qualifications:

• Must be willing to work a flexible schedule, including regularly working evenings and weekends
• Excellent communication skills, both written and verbal
• Demonstrated skill in Microsoft Office Suite and ability to learn additional software programs
• Bachelor's degree with concentration in related field or equivalent experience

• Ability to travel to service centers and to meetings throughout the designated territory

   

Starting Salary: $42,000