This position provides technical assistance regarding various hardware and software applications and devices. Their main duties include troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues and recommending technical fixes. Support: Test, build, deploy, troubleshoot repair all mobile and tablet devices, computers, and printers Installation and imaging of computers/tablets, software applications, and hardware. Install, investigate, and resolve routine and complex matters with computer software and hardware equipment. Install, investigate, and resolve routine and complex matters with computer software and hardware equipment. Interact with network services, software systems engineers, and/or applications development to restore service and/or identify and correct the core problem. Communicating with desktop users experiencing technical difficulties by troubleshooting and documenting problems Reproducing, diagnosing, and analyzing problems reported by users, in turn formulating solutions to resolve the issues Provide training and advice to users, both in response to identified difficulties and to share tips for optimal device operation Maintain a work log of job tickets Education High school diploma or equivalent Experience Two-year IT experience preferred Experience in tablet imaging and configuration Experience in troubleshooting printers and MFDs (Multi-Function Devices) Windows 10 OS experience and/or certification License, Cert or Registration Proof of U.S. citizenship The ability to receive and maintain a DoD Secret security clearance CompTIA Certification (A+, Network+, SEC+) (Required) - must currently possess and must be maintained throughout duration of employment Window 10 Certification / Training - must currently possess or obtain within 180 days of hire and must be maintained throughout duration of employment Special knowledge, skills, & abilities Excellent interpersonal communication and customer satisfaction skills. Inquisitive problem-solving skills, including replicating technical issues to further investigate where necessary. Effective time management and the ability to manage multiple projects simultaneously, including the ability to prioritize based on business needs. Adaptability and the ability to tailor technical advice based on the users' technical abilities. Ability to meet deadlines. Efficiently setting up hardware and installing relevant systems and software. Knowledge of computer software, operating systems, hardware, and networking. Excellent verbal and written communication skills. Able to work in a team as well as independently. SKT, Inc. is an AA/EEO/Veteran/Disabled employer. For a general description of benefits, please visit: S&K Technologies, Inc. is an AA/EEO/Veteran/Disabled Preference Employer