Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .

Time Type:

Full time

Department:

Registration

All Locations:

East Boston

Description:

The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within. This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role. All Patient Access Representatives are evaluated on the following measurable goals deemed as integral components to effectively

EDUCATION:

• High School Diploma or G.E.D.

  EXPERIENCE:

• One year of customer service experience

• Previous experience in health insurance or medical setting strongly preferred

• Previous cash handling experience preferred

SKILLS/ABILITIES:

• Demonstrated superior customer service skills with both internal and external customers

• Bilingual skills preferred/required

• Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously

• Ability to manage cash with integrity and accuracy

• Detail oriented with respect to data entry and interpretation of insurance eligibility

• Proven time management skills and organizational skills

• Ability to work well independently as well as within a team

• Demonstrates initiative and ability to learn quickly

• Proficient with computer skills including ease with keyboard strokes and mouse maneuvering

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

• Medical & Dental Coverage

• Life and Disability Insurance

• Privileges at Boston Medical Center for Providers

• 401(K) Retirement Plan

• Educational Assistance

• Flexible Spending & Transportation Accounts

• Paid Holidays, Vacations, Sick and Personal Time

• A Generous Staff Development Benefit

• Excellent Malpractice Coverage

• A Designated Medical Staff Office for Physician Support

• Free Parking

• And Much More…