Essential functions:

• Provide quality service and support to external and internal vendors.
• Promptly answer vendor telephone calls and respond to e-mails.
• Collects and enters orders for new or additional products or services.
• Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Communicate significant vendor/customer requests or changes with perspective manager.
• Monitor and track service and logistical information in order to help solve potential problems with vendor and customer services.
• Stay well informed of customer desired results and develop strong relationships with your point of contact at our vendors and customers.
• Send Purchase Orders and Reports to vendors.
• Completes end of Month/QTR/Year account reconciliations and reports.
• Ability to communicate effectively with all levels of the organization and to establish, develop, and maintain professional relationships with internal and external customers
• Strong analytical and administrative skills
• Perform all required duties and tasks in accordance with GREIF policies and financial control procedures.
• Resolves problems efficiently and effectively.
• Provides general administrative assistance for special projects as requested.
• Maintain appropriate confidentiality.

Qualification/Education/Experience:

• College degree preferably within a business-related field.
• At least 2 to 3 years of experience in customer relations is required.
• Manufacturing or Paper Industry experience is a plus.
• Must have the ability to multitask and meet deadlines.
• Is punctual and reports for work as scheduled. Works overtime when necessary to complete job functions.
• Ability to think critically, solve problems, and act with good judgment is essential.
• Strong organizational and communication skills.
• Must have proficient computer skills including but not limited to the Microsoft Office programs Excel, Word, and PowerPoint. ERP experience is a plus
• Superior interpersonal skills required.
• Must be detailed orientated.