Major Areas of Accountability:

Quality Shipping Assurance

• Providing a double check that all large freight shipments meet the Copeland quality standard for packaging.

• Need an Copeland Quality Shipping Assurance stamp, sticker or tape.

• Make sure that all packaging and shipping labels be clear, concise and mirror what the packing list indicates.

• Working closely with the communicator / account manager to ensure that order are shipped as per the requested freight company.

• Ensuring that all sample product for customer testing is labeled properly and shipped as instructed.

• Supporting and assisting the shipment of rush / breakdown orders as required.

• Providing timely information on weights and dimensions for those customers who pick-up.

• Supporting the communicator team when shipping information / documents are required.

Special Inspections & Warranty

• Work with Customer Communicators to coordinate warranty claims from the customer warranty portal accurately and in a timely manner

• Issue all special inspection tags and ensure proper process steps are completed and recorded

• Complete all preliminary inspection testing and work with the Technical team to issue customer inspection reports

RMA’s and Freight Claims

• Support the RMA process for damaged/warranty product (handle quarantine and disposal as needed)

• Facilitate and submit all required freight claims with Carriers

Participate in Cycle Counting

• Doing cycle counts through coordination with cycle count coordinator.

Job Requirements:

• 1-2 years of sales/operations experience

• College Diploma with a sales/operations background (or equivalent)

• Willingness to learn

• Strong communication skills

• Strength/comfort with Salesforce and DOMO preferred

• Strength/comfort in Microsoft Excel, SharePoint, and Microsoft Access required

• Forklift license is preferred

• Experience with Oracle is preferred

• Authorization to work in Canada - Sponsorship will not be provided for this position

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with the Ontario Employment Standards Act, 2000 (ESA), the base salary range for this role is $55,000 - $65,000 CAD annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Our success is measured by the positive impact we make on people, our communities, and the world in which we live

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan, tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Emerson.com to make appropriate arrangements.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

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