Management Analyst III DFML’s mission is to ensure that the workforce of Massachusetts is healthier, more productive, and enjoys a better quality of life. The Management/Operations Analyst is part of the team responsible for aligning people, processes, and technology to ensure the Department can meet this goal. Duties include executing business processes and standard operating procedures and working collaboratively with agency developers to make system modifications and enhancements to automated system processes. Who we are: DFML's mission is to implement and run the Commonwealth's Paid Family & Medical Leave program that provides income support to Massachusetts workers and their families during significant life events while serving as a partner to employers to deliver program integrity. Responsibilities: * Document and execute business processes and standard operating procedures for the department. * Work collaboratively and act as liaison with agency developers, including recommending system modifications and enhancements to automated system processes to support Agile methodologies of system build. * Participate in user testing for new technology and provide actionable recommendations for improvements. * Develop standard operational reports for senior management to allow management to make critical decisions on operational process development. * Support the development of analytics capacity within the Department. * Develop queries to extract, manipulate, and summarize information. * Retrieve and analyze complex internal/external data, identify anomalies, trends, and risk. * Support and perform data acquisition/data collection and data discovery. * Develop tools and models to automate or increase automation of audit controls to detect fraud, waste, and abuse in benefit adjudication. * Ensure accuracy of benefit payments to PFML constituents. * Address ad-hoc analytics requests to support projects. * Supervise daily work performance for direct reports. * Provides guidance to a team of Compliance Analysts regarding payment issues. * Provides continuous improvement to program integrity efforts through reporting and analytics. * Translating claimant needs into operational processes, supporting insights with data-driven analysis. * You are comfortable querying your own data and building dashboards using BI tools like PowerBI. You can work with data and customer insight to learn about problems, and scope and measure impact of problems and solutions. * Provide insight to payment issue escalations raised by the Payments Team. * Manages the reconciliations of weekly cash advance requests and weekly expenses of advances in coordination with EOL Finance. * Collaborates with internal partners, and use of data & analytics, in broadening DFML’s development efforts. * Perform miscellaneous duties as required. Why should you join DFML? * The idea of working for a "government startup" excites you. * You want to work for a place that values your contributions and ideas, moves quickly in implementing solutions, and at the same time, allows you the flexibility to have a good balance between your personal and professional life. * You will work with a dedicated team who are fueled by our mission of helping the people of the Commonwealth smoothly navigate our program during the big moments in their lives and will value you as both a coworker and as a person. We have an office in downtown Boston and have a remote work / hybrid work environment. Who you are: We're seeking candidates who have: * Knowledge of the principles and practices of management science including problem solving and decision-making. * Knowledge of the principles and practices of organizational behavior, including organizational structure. * Knowledge of the principles and practices of human resource management, including behavioral techniques, planning, forecasting, organizational development, etc. * Knowledge of work simplification methods. * Knowledge of statistical methods and techniques including sampling * Knowledge of the terminology and standard abbreviations used in statistics. * Knowledge of the methods of general report writing. * Knowledge of the methods used in the preparation of charts, graphs, and tables. * Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing assigned activities. * Ability to analyze and determine the applicability of data to draw conclusions and make appropriate recommendations. * Ability to work independently. * Ability to gather information through questioning individuals and by examining records and documents. * Ability to determine proper format and procedure for assembling items of information. * Ability to maintain accurate records. * Ability to prepare and use charts, graphs, and tables. First consideration will be given to those applicants that apply within the first 14 days. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional experience in work simplification, management analysis, program analysis, methods analysis, economic analysis, fiscal analysis, financial analysis, budget analysis, program administration, or program management or (B) any equivalent combination of the required experience and the substitutions below. Substitutions: I. A Bachelor's degree with a major in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of two years of the required experience.* II. A Graduate degree with a major in business administration, budget management, public administration, industrial engineering or industrial management may be substituted for a maximum of three years of the required experience.* III. A Bachelor's degree or higher degree with a major other than in business administration, business management, public administration, industrial engineering or industrial management may be substituted for a maximum of one year of the required experience.* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. NOTE: Educational substitutions will be permitted for a maximum of three years of the required experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Workforce Development *Title: *Management Analyst III Location: Massachusetts-Boston-100 Cambridge Street Requisition ID: 240004LF